Cancellation/Refund Policy

At ResinVilla, we understand that sometimes circumstances change and you may need to cancel or request a refund for your order. We strive to provide a seamless and hassle-free experience for our customers, and our cancellation/refund policy is designed to accommodate your needs.

Cancellation

If you wish to cancel your order, please contact us as soon as possible at developer.shilpijain@gmail.com. We will do our best to accommodate your request, but please note that if your order has already been processed and shipped, we may not be able to cancel it. In such cases, you may need to follow our return policy for a refund.

Refund

If you are not satisfied with your purchase and would like to request a refund, please follow our return policy outlined below:

Return Policy

Please note that items sent back to us without first requesting a return will not be accepted.

Once we receive and inspect your return, we will notify you of the approval or rejection of your refund. If approved, the refund will be processed within 10 business days and automatically refunded to your original payment method. Please keep in mind that it may take additional time for your bank or credit card company to process the refund.

Exceptions

There are certain items that are not eligible for return or refund, including perishable goods, custom products, personal care goods, hazardous materials, flammable liquids, gases, sale items, and gift cards. If you have any questions or concerns about the eligibility of your specific item, please contact us for further assistance.

European Union 14-day Cooling Off Period

If your merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without justification. The same conditions apply as mentioned in our general return policy.

If you have any further questions or need assistance with your cancellation or refund, please don't hesitate to contact us at developer.shilpijain@gmail.com. We are here to help and ensure your satisfaction with your ResinVilla purchase.